Communication Protocols

WHO TO CONTACT?

The Reed Union School District administration, faculty, and staff are eager to accommodate your needs, questions, and concerns in the most efficient manner. Please use the following guide to help you decide whom to contact first.   

Teacher

the first contact regarding...

Student issues 
A conference 
Questions about student grades or behavior 
Questions about specific activities related to the classroom 
Curriculum specific to the classroom

At Del Mar, please contact your child's advisor for general questions regarding your child. Questions about specific classes should be directed to the classroom teacher.

Principal

for information and assistance regarding...

School programs, policies, and procedures
Unresolved issues after teacher contact
Security or safety related to school or student
Feedback and/or suggestions about school-wide issues

School Office

for information regarding...

School-wide events
Attendance
Calendar

District Office

for information and assistance regarding...

Unresolved site issues 
District-wide programs, policies, and procedures 
Curriculum 
Facilities 
Budgets 
Other questions you may have - we will direct your call

Communication in the Reed Union School District 

The Reed Union School District recognizes the importance of creating and maintaining effective channels of communication between school and home. In order to provide important information to our families in a timely manner, these are the primary communications tools we use:   

RUSD Headline News is the Superintendents's Office primary tool for regular communication, providing important information to parents, who receive an email when the updated information has been posted to the District and school websites. PTA and Foundation updates can be found in each school principal's newsletter, as well.  

District-wide important dates for individual school events are posted on the district calendar.  

School Websites with school and PTA news and links to teachers' websites.  

Email from principals and teachers with general school and classroom information or specific information sent to you regarding your child.  

Email from the Superintendent when news (other than emergencies) affecting the entire District needs to be shared, such as local road closures, police incidents, or news items that affect our local community.  

Your Feedback Matters: Our goal is to communicate important school information to parents that is easy to access. Please let us know what you think of the district's communication methods . The best way to do this is to email RUSDSuperintendent@reedschools.org

Do's and Dont's When Emailing a Teacher

RUSD - Guidelines for Parent Communications to Teachers & Staff

RUSD - Guidelines for Parent Communications to Teachers & Staff

The purpose of this information is to serve as a general guide for ensuring effective communication from parents to teachers, staff and administrators. Communication refers to both the sending and receiving of information, such as email and notes, and verbal communications such as telephone conversations and face-to-face meetings. In order to ensure a successful exchange of information, it is important that all parties follow a few key principles.

Maintain Respectful and Open Communication

Always use a respectful and polite tone.
Request, don’t demand.
Be ready not just to provide information, but to listen to teacher/staff observations and perspectives.
Enter the exchange with an open mind and assume a shared best interest for your child.
Be prepared to work collaboratively to solve problems.

Confidentiality

Recognize that confidentiality may limit information that can be shared from school to parents, including consequences for other students’ behaviors

Time to Respond to Communications

Teachers will make every effort to respond as soon as possible to parent communications, with the understanding that the teaching day sometimes precludes immediate responses.
Teachers and staff may need some time to collect needed information before responding

Whom to Contact

Most communications of classroom and playground concerns should be directed first to your child’s teacher. At middle school, the advisor should receive concerns about academics or in-class behaviors. The Assistant Principal may receive communications regarding non-academic concerns or scheduling.
If you have an issue with a particular staff member, first try to address those concerns with that staff member directly.
If you have discussed it with your child’s teacher and the issue has not been addressed to your satisfaction, then contact the school principal.

Please recognize that it is both the policy and the value of our district that we operate with openness, collaboration and the shared best interest for every student. Thank you.

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